Refund policy
Returns, Refunds & Cancellations
Returns
All prints are produced to order specifically for each customer. For this reason, we do not accept returns or exchanges for change of mind, incorrect size selection, or other customer preferences.
Please review your order carefully before completing your purchase.
If you have any questions regarding your order, please contact us at mgarciaphotography@icloud.com.
Damaged, Defective or Incorrect Orders
Please inspect your order upon delivery and contact us within 14 days if your print arrives damaged, defective, or if you receive the wrong item.
To help us assess the issue, we may request photographs of the print, packaging, and any visible damage.
If your claim is approved, you may choose either:
- A full refund of the purchase price; or
- A replacement of the same print, produced and shipped free of charge.
Replacement prints are limited to the same artwork, size, and finish originally ordered.
Cancellations
Because all artwork is produced to order, cancellations are only possible before production begins.
Once an order has entered production, it cannot be cancelled, modified, or refunded except in cases where the item arrives damaged, defective, or incorrect.
If you wish to cancel an order, please contact us as soon as possible at mgarciaphotography@icloud.com.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please note that it may take several business days for your bank or payment provider to process and display the refund.
European Union Customers
As all prints are produced to order and made specifically for each customer, the standard 14-day cooling-off period for distance sales may not apply to your purchase. This does not affect your statutory rights regarding damaged, defective, or incorrectly supplied goods.
Contact
For any questions regarding returns, refunds, cancellations, or damaged orders, please contact: